About Uzado Inc.:

Key Responsibilities:

• Act as the primary technical point of contact for assigned clients, ensuring a high level of satisfaction and service delivery.
• Guide clients through onboarding and implementation of Uzado’s cybersecurity and compliance services, including MDR, vulnerability management, incident response, and GRC solutions.
• Understand each client's unique IT environment, compliance obligations, and security posture to tailor recommendations and strategies.
• Conduct regular client check-ins, performance reviews, and technical business reviews (QBRs).
• Collaborate cross-functionally with Uzado’s SOC analysts, compliance consultants, and engineering team to ensure seamless service delivery and issue resolution.
• Advise clients on cybersecurity best practices, threat trends, and how to continuously improve their security maturity.
• Help identify opportunities for account expansion and participate in the renewal process with the account management team.
• Stay up to date with industry standards (NIST, ISO 27001, etc.) and emerging threats to inform client strategy.

Qualifications:

• Bachelor’s degree in Cybersecurity, Computer Science, Information Technology, or equivalent experience.
• 3+ years in a technical account management, customer success, or client-facing technical role in cybersecurity or managed services.
• Strong understanding of cybersecurity frameworks, threat detection, and regulatory compliance (e.g., PCI DSS, HIPAA, SOC 2).
• Familiarity with security tools such as SIEMs, EDR/XDR platforms, firewalls, vulnerability scanners, and cloud security tools.
• Excellent communication, presentation, and problem-solving skills.
• Ability to translate technical details into business value for executive stakeholders.
• Cybersecurity certifications such as CISSP, CISM, Security+, or CEH are highly desirable.

Nice to Have:

• Experience working in or with managed security service providers (MSSPs).
• Knowledge of cloud environments (AWS, Azure, GCP) and hybrid IT infrastructures.
• Background in compliance auditing or consulting.

What We Offer:

• A collaborative and supportive team environment.
• Opportunities for growth in a fast-paced cybersecurity firm.
• Competitive compensation, benefits, and ongoing professional development.
• A chance to make a real impact helping clients reduce cyber risk and meet compliance goals